global elements trading company
unique handcrafted products for you and your home

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SHOPPING
1. Can I place an order by telephone or fax?
2. What forms of payment do you accept?
3. What kind of browser do I need in order to buy online from the GET company?
4. Will I receive an order confirmation via email?
5. What is the GET company's return policy?

SECURITY
1. When I submit credit card information online, is it secure?
2. Will the GET company sell or rent my email address information to other companies?
3. What is the GET company's privacy policy?

 

 


SHOPPING
1. phone and fax orders. Can I order by telephone or fax?
Yes, give us a call at 1-888-GET-9558 (1.888.438.9558)

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2. payment options. What forms of payment do you accept?
Our store accepts Visa, Mastercard, as well as payment by check or money order.

Payment by Credit Card - If you do not wish to give your credit card through the internet, the shopping cart has the option to continue the order and pay by phone.
Payment by Check/Money Order - The shopping cart has an option for sending payment by mail. Please fill in the info, print the order and mail it with your check or money order.


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3. browser requirements. What kind of browser do I need in order to buy online from the GET company?
To buy online from this site, you need an SSL-enabled browser like Microsoft Internet Explorer or Netscape Navigator. Our site is optimized for Microsoft Internet Explorer versions 5.5 or higher and Netscape 4.7.

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4. order confirmation. Will I receive an order confirmation via email?
If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it.

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5. return policy. What is the GET company's return policy?
We will accept any product in its original package and original condition for up to 30 days from the date of shipment. Before returning any product, you will need to write or send an e-mail for authorization and shipping instructions.

We will notify you via email of your refund once we have received and processed the returned item.
If you have any problems with your order, please don't hesitate to contact us.

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SECURITY
1. credit card information. When I submit credit card information online, is it secure?
We use sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Every page in our ordering process that requests credit card information uses secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

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2. email address information. Will the GET company sell or rent my email address information to other companies?
NO!!!!  We want to keep you informed of your order status (date ordered, date paid, back-order/delay info, expected shipping date and date shipped). We believe in good communication! We DO NOT send out ads through e-mail. We will only use your email to update you on specials, shows, etc, but ONLY when you explicitly join our mailing list from the Home Page. See our "Privacy Policy" below, for more info.

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3. What is the GET company's privacy policy?
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption. We are committed to protecting your privacy and ensuring that all customer information is kept confidential. We DO NOT sell, trade, or rent any personal information to anyone. This includes your e-mail address, mailing address, phone number(s) or even your name.

When you place an order with us, the information you provide is used for:
1. Customer identification.
2. Shipping of orders.
3. Customer contact regarding status of order.
4. Your e-mail will only be used to confirm your order.


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